FAQs

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

YOU CAN SHOP AT RESSOROTH WITHOUT CREATING AN ACCOUNT. HOWEVER, REGISTER WITH US AND YOU'LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

  • CHECK YOUR ORDERS AND REVIEW PAST PURCHASES
  • ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
  • PREVIEW OUR NEW COLLECTIONS
  • SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME

 

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

ALL ORDERS TO BE SHIPPED WITHIN 24 HOURS UNLESS OTHERWISE STATED BUSINESS DAYS. 
INTERNATIONAL ORDERS WILL NORMALLY BE DELIVERED WITHIN 7-14 BUSINESS DAYS. 
ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH TRACKING AND  SHIPPING DETAILS

 

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS:

YOU MAY RETURN ANY PRODUCT ORDERED ON THE RESSOROTH.COM WEBSITE FOR REFUND OR EXCHANGE WITHIN TEN (10) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNSCUFFED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING

 

HOW DO I CANCEL MY ORDER?

IS NOT POSSIBLE TO CANCEL AN ORDER PLACED FOR WHICH PAYMENT HAS BEEN PROPERLY ACCEPTED BY THE PAYMENT GATEWAY. HOWEVER, UNTIL THAT THE ORDER WAS NOT ASSIGNED TO THE COURIER FOR SHIPPING, IS POSSIBLE TO REPLACE THE ORDERED ITEM WITH A DIFFERENT ITEM OF EQUAL OR GREATER VALUE. IF THE VALUE OF THE NEW ORDERED ITEM SHOULD BE GREATER THAN THE VALUE OF THE PREVIOUSLY ORDERD ITEM, IT WILL BE ASKED TO PROCEED WITH A COMPENSATORY PAYMENT

 

HOW DO I REGISTER OR SIGN IN?

PLEASE CLICK REGISTER/LOGIN FROM THE HOMEPAGE

 

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?

CLICK UNSUBSCRIBE AT THE BOTTOM OF AN EMAIL COMMUNICATION

 

WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

AMERICAN EXPRESS, MASTERCARD, VISA, DINERS AND JCB, PAYPAL, APPLE PAY

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

PLEASE CLICK CHECK ORDER STATUS LINK FROM THE HOMEPAGE AND FOLLOW THE INSTRUCTIONS

 

DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL?

YES. YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, COURIER WILL LEAVE A RE-DELIVERY SLIP

 

 

HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION

 

WHAT PERSONAL INFORMATION IS COLLECTED?

IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME, MAILING ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES. MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE SEE OUR PRIVACY POLICY